Smart Healthcare
Automation
Book appointments, answer questions, and follow up—by web, WhatsApp, or voice—while keeping patient data safe.
Multiple Booking Methods
Give patients the freedom to book their way
Pick service → Pick time → Confirm → Add to calendar
Website
Service page → Available slots → Pay deposit (optional) → Confirmation
Voice Agent
Natural speech → Finds slot → Sends SMS/WA confirmation
Front Desk
Staff books inside Admin → Patient gets reminder
Smart WhatsApp Agent
24/7 intelligent assistant for your patients
Hi, I want to book an appointment with the dentist
Welcome! I can definitely help you. Would you prefer a morning or evening appointment?
Morning please
Perfect! We have the following available slots: 1. Sunday Sep 28 - 9:00 AM 2. Monday Sep 29 - 10:30 AM 3. Tuesday Sep 30 - 9:30 AM Which would you prefer?
Monday 10:30
Done! We've booked you for Monday, September 29 at 10:30 AM with Dr. Ahmed Al Mansouri. You'll receive reminder messages 48 hours and 6 hours before your appointment. Do you need anything else?
Capabilities
Security & Privacy
Minimal info collection via WhatsApp, secure form handoff for medical details
Multi-language Support
Seamless conversations in Arabic and English
Upsell Opportunities
Would you like to add teeth cleaning? (20% off)
Bundle of 5 physiotherapy sessions at a discounted rate
Special: Comprehensive checkup + tests for only 299 SAR
Voice Agent
Voice assistant fluent in Arabic and English
Voice Capabilities
- ✓Natural conversation in Arabic and English
- ✓Smart handoff to staff when needed
- ✓Identity verification options
- ✓Instant confirmation via SMS/WhatsApp
Sample Script
Welcome to Al Noor Clinic. I'm your AI assistant. How can I help you today? You can book an appointment, reschedule, or inquire about our services.
Welcome to Al Noor Clinic. I'm your AI assistant. How can I help you today? You can book an appointment, reschedule, or ask about our services.
Patient Data & Doctor Tools
Secure collection and management of patient data
Secure Intake Forms
Encrypted forms for medical history and sensitive data, with secure portal link
File Upload
Patients can securely upload medical reports, images, and documents
Doctor Dashboard
View today's appointments, patient files, and quick notes
Privacy Messaging Examples
Frequently Asked Questions
Can I book for a family member?
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Yes! You can add family members to your account and book for them directly.
How can I reschedule my appointment?
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Simply send a WhatsApp message or call, and the AI assistant will help you choose a new time.
What are the preparation instructions for my appointment?
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Preparation instructions will be sent automatically with your confirmation message, and a reminder 48 hours before.
Do I need to pay a deposit?
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It depends on the type of service. Some procedures require a deposit, and the message will inform you when booking.
Can I get medical advice via WhatsApp?
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No, the AI assistant helps with booking and general information only. For medical consultations, please visit the clinic or request a telemedicine appointment.
Trusted by Leading Healthcare Providers
“Mawidi reduced our no-show rate by 40% in the first month. The WhatsApp integration is seamless.”
“Our patients love being able to book appointments via WhatsApp. It feels natural and easy.”
“The voice agent handles 60% of our calls automatically. Our front desk can finally focus on patients.”
Packages & Offers
Increase value through custom packages
Comprehensive Dental Package
Exam + cleaning + panoramic X-ray for 499 SAR (save 200 SAR)
Physiotherapy Sessions
10 sessions for 1200 SAR instead of 1500 SAR
Annual Checkup Membership
Comprehensive exam + tests + 20% off all services year-round
Members save up to 1500 SAR annually
Reminders & Follow-ups
Multi-stage reminder system to reduce no-shows
48-hour Reminder
Initial confirmation message with prep instructions and reschedule option
24-hour Reminder
Additional reminder with clinic location and contact numbers
2-hour Reminder
Final reminder to ensure patient attendance
Post-Visit Follow-up
Security & Privacy
Protecting patient data with highest security standards
Encryption
TLS 1.3 in transit + AES-256 at rest. All medical data fully encrypted.
Access Control
Fine-grained role permissions (doctor, nurse, receptionist). Complete audit logs for all access.
Consent Management
Digital consents for data collection, file sharing, and marketing communications.
Channel Privacy
Minimal PHI via WhatsApp. Sensitive data through secure portal only.
Data Rights
Full data export + right to deletion + data portability to new provider.
Medical Disclaimer
This platform is for booking and management only. Does not provide medical advice. In emergencies, call ambulance or go to nearest hospital.
Integrations
Seamless connection with your existing systems
Core Integrations
- ✓Calendars: Google Calendar, Outlook, iCal
- ✓Payments: Mada, Apple Pay, Sadad, Tabby
- ✓Messaging: WhatsApp, SMS, Email
- ✓Accounting: QuickBooks, Xero, Zoho
Optional Integrations
- +Labs: Receive results and send to patients
- +Pharmacy: Send prescriptions electronically
- +Telehealth: Zoom, Microsoft Teams
Analytics Dashboard
Data-driven decisions to improve clinic performance
No-show Rate
Track absence rates and analyze reasons
Rebook Rate
Percentage of patients returning to clinic
Revenue by Service
Analyze most profitable services
Response Times
Average response time to inquiries
Upsell Acceptance
Success rate of upsell offers
Review Scores
Patient satisfaction with service
Admin Features
Powerful tools for efficient clinic management
Multi-location Management
Manage multiple branches from one dashboard with unified and separate reports
Role Control
Custom roles: owner, manager, doctor, nurse, receptionist
Doctor Portal
Doctors see only their appointments, patient files, and add notes
Owner Digest
Comprehensive weekly report on revenue, bookings, and performance via WhatsApp or email
Get Started in Minutes
Quick and easy setup with no technical complexity
Connect WhatsApp & Calendar
Quick link to WhatsApp Business and Google Calendar or Outlook in one step
Add Services & Prep Notes
List your services, prices, duration, and prep instructions for each procedure
Enable Reminders & Secure Forms
Set reminder times, data collection forms, and package offers
Publish Voice Agent Number (Optional)
Get a dedicated number for 24/7 automated voice bookings
Join Hundreds of Successful Clinics
Start your journey with Mawidi today and discover how we can transform your appointment management.