Our Vision
Enable every GCC business to operate 24/7 service with agents who speak local dialects and earn customer trust.
AI agents that run your conversations, leads, and bookings.
About Mawidi
Mawidi gives businesses voice and chat agents that capture orders, reservations, and payments while escalating nuanced moments to your team in seconds.
What You Get
01
Voice agents fluent in Gulf dialects for natural conversations.
02
Instant summaries for sensitive cases with human escalation.
03
Fast integrations with your existing payments and bookings.
24/7
Arabic-first coverage
across chat and voice
<10s
First-response time
from agents
⅓
The cost
vs. in-house shift
Our Mission
Fuse Arabic-first voice and messaging models with business workflows so every interaction becomes a confirmed booking or sale with seamless human handoff.
Live Experiences
Experience Mawidi in real customer journeys
Toggle between industries to see how our AI concierges capture conversations, payments, and handoffs in real time.
Auto-play active
Complete management for medical facilities
Clinics, dental, physio, optometry, pharmacy, veterinary. Mawidi agents handle appointments, verify insurance, and send automatic reminders.
92%show-up rate after reminders
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What We Deliver
Capabilities that manage FAQs, bookings, and payments from day one.
Smart WhatsApp Automation
Instant responses in Arabic and English, automated bookings, and smart client qualification 24/7.
AI Voice Agents
Voice assistants that understand Gulf dialects and book appointments over phone calls.
Seamless Payment Integration
Secure payment links via Mada, Apple Pay, Sadad, with instant confirmations and digital receipts.
Advanced Analytics & Reports
Comprehensive dashboard with KPIs, exportable reports, and daily owner digest.
Multi-Location Management
Manage all branches from one dashboard with custom permissions and unified/separate reports.
Full Privacy Compliance
End-to-end encryption, GCC hosting, and compliance with health and privacy regulations.
Automated Reminders & Follow-ups
Multi-stage pre-appointment reminders, post-visit follow-up, and waitlist management.
Comprehensive Integrations
Seamless connection with Google Calendar, Outlook, payment systems, and accounting software.
The Beginning
Our Story
Mawidi began when our founder and CEO, Mohammad Asim, grew tired of businesses losing revenue because WhatsApp messages and phone calls went unanswered. He watched service teams juggle dozens of apps while customers waited for basic answers.
We assembled voice scientists, operations leaders, and Arabic linguists to build agents that listen intelligently, understand operational context, and transform every interaction into measurable value.
Today the platform orchestrates inbound and outbound chat, voice, and payments while giving teams the transparency they need to make decisions in the moment.
"No customer conversation should be lost because no one was there to answer."
From greeting to paid booking in minutes
See how Mawidi agents co-pilot with your systems and team inside one clear timeline visual.
- 01
Understands dialect and intent in under five seconds before routing to the right flow.
- 02
Syncs bookings, payments, and notes with your CRM/PMS without manual updates.
- 03
Escalates nuanced cases with structured summaries so humans act immediately.
Smart Customer Journey
0:00Message Received
0:03AI Processing
0:08System Sync
0:15Payment Link Sent
0:30Booking Confirmed
<30s
Total Time
100%
Automated
24/7
Available
The Future
Next 6–12 Months
Our roadmap focuses on shipping products people love, scaling AI agents, and expanding from Qatar across the wider Middle East.
Ship the Mawidi Voice Agent Suite
Expand intelligent call flows to handle FAQs, schedule appointments, and take payments through natural speech.
SEO & Conversion Engine
Launch SEO-friendly landing experiences that route search traffic directly into live Mawidi agents.
Cold Calling & Productivity Automations
Deploy outreach agents that revive dormant leads, follow up on treatments, and relieve front desks of repetitive tasks.
GCC Expansion & Strategic Partnerships
Start in Qatar, then scale into Saudi Arabia, the UAE, and Bahrain alongside enterprise groups and government partners.
Regional Impact & Partnerships
01
We are launching in Qatar with bilingual voice coverage woven into existing business systems, ensuring rapid value on day one.
02
Our team partners with enterprises, franchise networks, and public-sector organisations to redesign customer journeys using agents fluent in local terminology.
03
We are opening dialogues with ministries and regulators to uplift public service channels and strengthen citizen relationships.
Sectors We Serve
Tailored solutions for each sector, built on deep understanding of unique needs
Medical Clinics
Comprehensive appointment management, reminders, medical forms, and integration with health systems.
Aesthetics & Dermatology
Session bookings, treatment packages, post-procedure follow-up, and waitlist management.
Dental Clinics
Smart reminders, prep instructions, emergency appointment management, and treatment plan tracking.
Physiotherapy & Wellness
Recurring session scheduling, membership packages, progress tracking, and patient follow-up.
Veterinary Clinics
Checkup and vaccination bookings, routine care reminders, and pet file management.
Hospitality & Restaurants
Table reservations, waitlist management, special offers, and instant confirmations.
Measurable Impact
Real numbers from our clients across the GCC
94%
Client satisfaction rate with the platform
+500K
Messages processed monthly
< 10s
Average first response time
+45%
Revenue increase for clients
-85%
Reduction in no-show rates
24/7/365
Continuous support without interruption
Growth Journey
Key milestones in our journey to transform appointment management in the Gulf
Foundation
Mawidi launched from Qatar with a vision to transform medical appointment management via WhatsApp.
First 50 Clinics
Reached 50 active clinics in Qatar and Saudi Arabia with 70% reduction in no-shows.
Voice Agents Launch
First voice agent in Gulf Arabic dialect that books appointments over phone calls.
GCC Expansion
Opened operations in UAE, Kuwait, and Bahrain with over 200 active clients.
Advanced Payment Integration
Launched Mada, Apple Pay, Sadad, and Tabby integrations for instant deposit collection.
Smart Analytics Platform
Comprehensive AI-powered dashboard providing instant insights and revenue forecasts.
Teams trust Mawidi to protect every customer moment.
🏛️Qatar Foundation
🏥Hamad Medical
⚕️Sidra Medicine
✈️Qatar Airways
📱Ooredoo
🏦Qatar National Bank
🏟️Aspire Zone
🎓Education City
🎭Katara
🏝️The Pearl
🏛️Qatar Foundation
🏥Hamad Medical
⚕️Sidra Medicine
✈️Qatar Airways
📱Ooredoo
🏦Qatar National Bank
🏟️Aspire Zone
🎓Education City
🎭Katara
🏝️The Pearl
Values
Our principles keep every interaction transparent, trusted, and secure.
Arabic is woven into every interaction we craft.
Trust comes from transparency and human oversight by design.
Privacy and security come standard, not as add-ons.
Our Team
Mohammad Asim
Founder & CEO
Former service-operations leader building Mawidi so no customer conversation is ever missed again.
Leila Al-Harbi
Chief Product Officer
Turns front-desk learnings into seamless, customer-first experiences.
Ahmed Rahman
Head of Engineering
Leads full-stack teams scaling Mawidi's resilient agent infrastructure.
Omar Haddad
VP, AI Platforms
Architects the speech and LLM pipelines powering real-time agents.
Sara Khalid
Director of Customer Success
Guides businesses from launch to measurable automation wins.
Fatima Al-Salem
Head of Growth & Partnerships
Builds alliances with enterprise groups and telecom partners.
Khalid Al Nuaimi
Chief Data Scientist
Transforms conversation data into insights that improve customer experience and boost revenue.
Noura Al Marri
Marketing Director
Builds innovative growth strategies connecting Mawidi with GCC businesses.
Ready to transform your customer conversations?
Book a discovery call or watch a live walkthrough to see Mawidi supporting your team 24/7.